General Questions

• How can I become a Tiffen ambassador?

  In order to be considered you should be an outstanding photographer/cinematographer and showcase why we should consider you. Links to all social media pages and websites should be included along with a detailed description of how you can promote our products. Typically, we only consider those wit...

• How can I find a list of Tiffen dealers?

  Please visit https://tiffen.com/apps/store-locator/, you can search by location and product type.

• How can I obtain spec sheets/MSDS sheets on Tiffen lens cleaning solution?

  Please submit a request via https://tiffen.com/pages/contact

• I have Tiffen Dfx software but cannot find any information about it on the Tiffen website.

  Tiffen Dfx software has been discontinued and is no longer supported.

• I placed an order on the Tiffen website but have not received it yet. Can I please get an update?

  Please email orderentry@tiffen.com for order status updates. Make sure to mention the Tiffen order #.  The Tiffen Cusotmer Service Team at this email address works closely with manufacturing to provide status updates if items are backordered and will reply as soon as possible.

• Is my product under warranty?

  The Tiffen Warranty policy can be viewed athttps://tiffen.com/pages/warranty

• Is the Tiffen Company on Social Media?

  Yes we are! You can follow us on Facebook under “The Tiffen Company” and on Instagram at @tiffencompany. For Twitter, you can find us under @tiffentweets.

• I submitted a rebate for a Tiffen product but have not received it yet, how can I get an update?

  Please submit an inquiry at https://tiffen.com/pages/contact. Make sure to mention the date you submitted the rebate and what product it was for.

• I want to return a product purchased from Tiffen for a refund or exchange, how do I do this?

  Please visit https://tiffen.com/pages/returns for complete information on our return policy and to process a return or exchange online.

• My product is defective, how can I get it fixed or replaced under warranty?

  Please submit an inquiry with your receipt (no order confirmation, status or shipping emails), photos/video showing the problem and a written description of the problem athttps://tiffen.com/pages/contact

• What trade shows does Tiffen attend?

  Please visit https://tiffen.com/pages/event-calendar for more information.